Posted 29 January 2014
It's a question we asked ourselves many times during the process of launching this store. The answer dawned upon us one fine day when we were out shopping, bricks and mortar style, for a specific decorating item for our Subiaco store. Over the course of the day, we spent money on fuel, parking and sustenance, and by the end of the day we had nothing to show for it. That night, I spent an hour chewing through bandwidth and found the exact item I was after online. I purchased it, knowing I could return for a full refund if need be. The item arrived 3 days later and matched perfectly to the store interior.
Our online store has been modelled on this exact experience. We offer free shipping, full refunds within 14 days, and express post on all orders. We have heard from our online customers who have searched far and wide for that perfect evening dress, spent fruitless hours in poorly lit change rooms, and turned up at events to see someone else in the exact same dress. That is why we are here. We are an Australian designed and created label, we understand a woman's figure, and we don't mass produce. We love our product, and we believe we have something for any woman who has to attend an event. We are so excited to be able to offer this Australia wide, using the most convenient method of shopping ever to emerge!
The Tokay Team